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CIf You Know Their Rules ...
You Can Play Their Games

If for some reason the salesperson refuses to take you seriously or sounds as if he or she is about to brush you off, you can strike a blow for your ego by saying:

"It sounds to me as if selling me a car might be an, imposition on you. Possibly you can transfer me to your sales manager, (And you might want to find out his or her name prior to the call just in case.) I'm sure that he car find someone in the dealership who might show a little more interest in selling cars."


Tactic 3. "Go ahead . . . Make Their Day"

If at any time you feel you are being mistreated or abused-and it should be clearly blatant-get up and walk into the sales manager's office and, in a very firm, unemotional, but determined manner say:

"I hare come here to buy a car. Clearly the salesperson I'm dealing with does not take me seriously (or ... needs work on his interpersonal skills ... or, has other things to do ... ) and I would appreciate your assigning someone else to me. If this is not convea2.ent, you can call me at home. Meanwhile, I intend to shop your competitor."Again, no manager wants to see a checkbook walk out of the dealership. Chances are they will grovel a bit in hopes of placating you. On the other hand, you may find a sales manager who is just as insensitive. In any event, a letter to the dealer expressing your displeasure and the suggestion that your story will make good conversation with your friends will most certainly make the salesperson's day ... miserable.
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