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Let the selling Begin!

If they ask the price, just answer $9,700. And say no more. You may be greeted by a long silence. The clever caller will know that "he/she who talks first loses." If you're greeted with silence, you might be tempted to say, "Of course, I'm prepared to negotiate" or "That's what I'd like to get" or "That's what I'm told it's worth. " If you say anything like that, you've lost round one.

If you have a knowledgeable car buyer on the phone who says nothing after you state your price, it could be that he or she is trying to induce you, via the silence, into talking first and revealing some clue as to how anxious you are to sell the car. To break the silence without compromising your price position, simply ask, "Do you have any more questions?" or "Would you like to make an appointment to see the car?"



Again, keep in mind your objective: To get qualified buyers to come look at your car. Don't try to sell the car on the phone. It won't work. As we say in the car business, "The only way to sell a car is to put them behind the wheel."

What Should You Ask?

While you want to motivate people to come see your car, you don't want everyone to come. The phone call is an opportunity for you to sort the tire kickers from the buyers. Here are some tips:

 

  • Don't create the impression that your price is so flexible that your $9,700 car might be purchased by the buyer looking for something in the $6,000 range.

  • Ask when they plan to buy.

  • Ask if there is anyone other than themselves who will want to look at the car. This will tell you if you're dealing with a:teenager who will need parental approval or with a person who will need to have his or her spouse involved.

  • In conversation find out where they live. This may give ,you some clue as to the ability of the person to pay your price. If you're selling a Mercedes for $32,000 and the caller is from an economically disadvantaged neighborhood (how's that for being PC?) you might well wonder if you're talking to a real buyer.

  • Find out what they're driving now and how they plan to use the car. If this is to be a second car and they've got a fairly nice, upscale car, it, may provide a clue as to their ability to buy your car.

  • You might also want to check to see if they are a dealer or a wholesaler looking to buy used cars at a "price." Generally, if the person sounds very, very knowledgeable and is focusing on your price, you may have a wholesaler on the line. Ask.

Finally, be aware that, like you, some callers may have read this book and are calling to help themselves establish the asking price of the car they are about to sell.

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